johng2

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Reservation system is nice and easy to use. Dockhands not so helpful sometimes.

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This was our 9th visit to Champlin's and only our third since 2019. We were somewhat disappointed to say the least. Here is a list of what we thought changed for the worse since our last 2019 and prior visits. Poolside bar and restaurant served watery and tasteless drinks. No live music poolside; Kids arcade and bumper boats - Gone Garbage in the dock receptacles overflowing constantly-smelly and unsightly; No significant upgrades to the showers/restrooms; lack of ventilation-workers cleaning/closing bathrooms during peak AM shower times; Only one bartender at tiki bar-long wait times for drinks; Quite frankly, all the talk on the website about the improvements made to the facility are smoke and mirrors. The cost for us to stay was up over $200 more per night since 2019. Would be OK with that if there were actual improvements made. Seemed like a bit of false advertising. All in all, we had a good time during our stay but really feel like things went downhill v. our prior stays at Champlins circa 2006-2010. We are hoping the foregoing items are addressed in the near future!

Marina Response:
Thank you for staying with us and I am sorry to see about the disappointments that you encountered. We have been making a lot of upgrades and changes to the property and have more to come. As we mentioned last year, the bumper boats and the arcade are not planned to be reintroduced. But we did bring back a new playground and renovated the pool area to include a new bar this year. We do have music at the pool, but not live music. The bathrooms at the pool have not been renovated yet. This year's new additions also included new power pedestals at the dock, the introduction of our shuttle service to and from town and an activities team. Our facilities teams work really hard to keep the garbage containers empty and empty them at least three times per day and our housekeeping team cleans the bathrooms hourly. Unfortunately, there are times between service where they do get dirty and we try to get there as quickly as possible. Overall our feedback from guests has been amazing this year and we hope that we can do better for you on your next trip!
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