kairos

🎉 Reputation: 145
Favorites
No favorites yet.
Lists
No lists yet.
Reviews

The place is beautiful now. The new management is obviously invested in making this a first class Maine resort. The pre arrival mooring instructions and assignment were excellent and included a photograph of the mooring field with labeled moorings. Nice people. Nice discount on food. Beautiful grounds. We’ll be back for a longer stay next season.

Was this helpful?  Yes - NoReport

Always a great place to stay. Lynette is easily one of the finest hosts on the planet. One of our favorites. We’ll be back next season.

Was this helpful?  Yes - NoReport

Great stop. Nice walk. Great ice cream. Great general store. We’ll be back. Moorings are significantly improved. The lad working the dock might want to wear something that indicates he works there.

Was this helpful?  Yes - NoReport

Adequate. After a season of cruising from Maine to Canada (and back) and feeling like honored guests at so many marinas, it’s disappointing to see personable and warm family operated marinas slowly being replaced by cold corporate entities where visitors (aka customers) are treated as transactions. Even a full time seasonal slip holder here spoke of the constant vigilance needed to protect themselves from being overcharged; always on the defensive. With the exception of the dock master (?) Christine who was very friendly and helpful, the other office staff had no interest in helping us. One of them actually wore over-the-ear headphones at the front desk while sitting at the computer, as if not wanting to be interrupted by the people responsible for his income (aka the customers). Courtesy is easy, cheap and a vanishing asset in corporate operations. It’s too bad. It would have taken so little to leave such a different impression. What a shame. *Update* After messaging and emailing Kristin, the marina manager, I feel like our concerns were heard, respected and are being addressed. Consequently, I’ve upgraded the rating. The point of this review was to correct a problem, not just complain about it. I’m happy to give them the benefit of the doubt.

Marina Response:
We are sorry to learn of your disappointment. It seems you had quite a unique experience. As a 5-star facility, we take note of all reviews, particularly ones that seems out of synch with the norm. This is a good reminder for us to more clearly delineate our customer service area and make sure all our team members are ready to assist, even when caught in an unexpected support role. Visiting during the shoulder season, when summer staff is limited, should not lead boaters to inadvertently find themselves at the "back of the house" in a department that is not typically part of our "front of the house" experience. We appreciate your consideration - and benefit of the doubt. Thank you for sharing your experience. We are always looking for ways we can grow and improve.
Was this helpful?  Yes - NoReport

Always great. Friendly staff, easy walk to Boothbay, relaxing.

Marina Response:
Thanks for the stars!
Was this helpful?  Yes - NoReport

Early lobstermen made things pretty rolly but the blueberry muffins in the morning was a nice touch.

Was this helpful?  Yes - NoReport

Great folks. Good rate for the mooring. Clean shower. Nice walk to town.

Was this helpful?  Yes - NoReport

If you’re looking for a marina that greets you with a chorus line of dock hands, you’re in the wrong place. If you’re looking for a family run place with owners who know boats and customs service, look no further. Despite what he would tell you, Frank (owner and knower of all things Marine-like) is a great guy and an enormous resource for local knowledge and boat systems. If you prefer to be spoiled with marina and boat knowledge and expertise, you’ve arrived. We’ll be back next year. Thanks, Frank, for your hospitality and generous assistance.

Was this helpful?  Yes - NoReport