Once Shelter Island Marina / Boatyard has your money it is nearly impossible to get any of it returned. Our experiences with the Shelter Island Marina / Boatyard Management have for the most part been bad. So bad that we resorted to a complaint to BBB to try and resolve the problems. In the end we were refused yet again a refund for services that we were forced to pay for and never got. After a great many requests and followups it took roughly 100 weeks to get a $28.00 refund cheque from Shelter Island Marina for a Key Deposit. The Key Deposit was charged on October 18, 2013 and the refund cheque for that returned Key Deposit was received a few days after September 14, 2015. We similarly made a great many requests and followups for a $336.00 refund cheque for two months of “Liveaboard Charge”. “Liveaboard Charge” is to cover the cost of additional services usage (power, water, gas, refuse handling) and of course profit when a boat owner lives aboard his/her boat in the marina / boatyard. When you are not living aboard your boat the “Liveaboard Charge” should logically not apply as there is no added cost to Shelter Island Marina / Boatyard. The two months that we are seeking a refund cheque for we were “out of province” - once in Ontario (My Father passed away of Colon Cancer) and once in Alberta (Getting medical care for a Prostate Cancer scare). There would have been zero extra cost for services usage (power, water, gas, refuse handling) and of course profit. WE WERE NOT THERE. Extrapolating this if it takes 100 weeks to get $28.00 it will take some 1,200 weeks to get $336.00. That would be some 23 years. We are Senior Citizens. We may well be dead by then. That is likely Shelter Island Marina's plan. Forcing customers to pay for things that they never get, not giving them refunds for same and similar disreputable tactics is likely how Shelter Island Marina got to be a multi millionaire company. Multi millionaire Shelter Island Marina still grasps at every penny. This is what it means to do business with Shelter Island Marina / Boatyard. Boaters may well want to rethink doing business there. Once Shelter Island Marina / Boatyard has your money it is pretty much impossible to get any of it back.