Sutter's Marine

Beware. The owner of this marina is extremely arrogant. rude, and uses unfair business practices. I happen to have a 50’ boat on Irondequoit Bay. Sutters is the only marina on Irondequoit bay that has a pumpout station for waste. The next closest pumpout facility is over 10 miles away. The actual size of the blackwater holding tank on my boat is 80 gallons but I always pumpout at about 50 gallons. I admit that my boats holding tank is larger than about 95% of the boats that visit this marina. The owner (Ryan) of the marina states that since my tank is so large, he has to charge me $40.00 for each pumpout. I reluctantly paid this price for two years. This year I noticed a sign on the dock that reads “ Pumpout - $10.00 per Cycle”. The pumpout station pump runs at timed cycles that last approximately 5 minutes each. Even though I have a larger holding tank, it is still able to be pumped out with one cycle. When I tried to explain that I felt that it was unfair to charge me $40.00 for one cycle just because I have a larger tank, the young female employee was extremely rude and condescending and refused to listen to my reasoning. I will never go to this marina again and do not recommend boaters support a business with these kind of business practices. By the way, I forgot to mention that I have purchased over $2500 in fuel at this marina over the past few years.