asmits

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Great amenities and staff. But we did not receive a pass card to the facilities when we checked in. Also, there was a mixup with our dinner order at the restaurant. With limited amenities due to the Covid virus, we thought the usual docking rate should have been reduced.

Marina Response:
Thank you for your feedback. We are glad you appreciated our skilled staff and amenities. We did not provide a pass to the facilities because the bathrooms remained unlocked during your stay and the other amenities were not yet open. We look forward to their reopening on June 17th! We have spent our time and money wisely during the temporary shutdown of the hotel, investing back into our property and continuing employment for many of our employees. We have expanded the pool deck, pressure washed and sealed our docks, renovated our Health Club with new flooring, and completed many other projects to enhance the resort. We hope our guests understand and appreciate the value added.
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The dock staff were great, as always. However, the β€œnew” showers developed for the marinas guests were a disappointment. The shower stalls were tiny, the areas were poorly designed, and there was no complimentary soap/shampoo.

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Don't patronize this marina. They seem to cater to only mega-yachts. We made a reservation for two nights on Dockwa, they confirmed, and when we arrived, they said they had no room, and hung up the phone. When confronting the owner/manager in person (after taking a mooring), he denied not having room, and offered no apology. He couldn't have cared less. They don't use VHF, and when you call their phone, no one is in the office to answer it.

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