Hidden Harbour Marina, Pompano Beach

If I could give a 0 star, I would. Lauren at the front desk has the worst customer service I have ever experienced. Every time I walk in, she gives me a dirty look and looks as if I'm bothering her for even being there. She acts as if she owns the place and it's her way or the highway. I've dealt with plenty of other marinas and never had the receptionist treat me like this anywhere else. She is not nice by any means unless of course you tip her which I've seen other people do and then get treated like superstars! I shouldn't have to tip in order to get treated nicely. I have been going there for years and I still don't know why she has a job there. She has had an attitude with every customer that has been in the office while I've been waiting to sign in so I can work on a boat there. I tell all of my customers to avoid that place because of her. I hope in the future she is replaced with someone who actually treats people right!

Truly made the right choice. Besides being totally friendly and understanding when we went on the wait list, they called us back a few days later and said they rearranged some racking in the storage area and could accommodate our 36” boat. Has been a pleasure so far. Lauren and Angela are professional, patient and make us feel like we are valued customers. So friendly and helpful - they want us to have a good boating experience. The dock gents are also extremely helpful and experienced. They have answered general boating questions we have as new boaters and made us feel as comfortable as possible - no attitudes here at all. Just helpful, friendly, hard-working crew!!! We could not be happier. Adrian and all the guys take such care of the boats - it’s really a different experience here. Smaller and family-friendly feel. We have been members of boat clubs and rented many boats from other marinas in Boca and Delray and can say Hidden Harbor’s service and staff is best of the best. I highly recommend this marina. Call Lauren in the office and tell her you read my (Adam’s) review and it will make her day! Oh - I also opted for the wash plan - full service here. Drain engines, spray down after each use, two full washes/details a month and storage PLUS these services save us hundreds of dollars a month compared to other indoor marinas. I am a very grateful and satisfied customer. Thank you and happy boating! Adam Grossman - Boca Raton, FL

Please read until the end. I am going to every review site I can find, the media, the FTC, and my lawyer. I am not one to complain. I pride myself on my tolerance but there are some acts of moral turpitude that deserve to be brought to light. Margo is an unreasonable, rude, and two faced C*NT! The first night I kept my boat there, it sunk and they wanted to charge me $5000 bring it up. Welcome to Hidden Harbor! I then replaced the boat with a newer one. This poor boat incurred damage after damage due to what I believed was their carelessness. I felt lucky for only having boot prints on my seats after the broken speedometer skeg, multitude of scratches, and a cracked windshield from them. I was there for approximately 7 months and experienced 1 sunken boat, a broken skeg, cracked windshield and FOUR missed launches. It was embarrassing and disappointing on several occasions when the boat wasn't launched as scheduled. I arrived with my crew and gear only to be met with an attitude about their ineptness to launch my boat. The last time I needed a work rack, they had me wait 90 minutes for an appointment I scheduled 4 days prior. I'd like to mention that they are not all bad there. Paul was always as helpful as they come. He is truly a gentleman and I appreciate all he did to help. When calling for a launch it is like they're doing you a favor. If you dont call several days in advance, good luck getting your boat in the water. During my stay there, I tried to rationalize this mistreatment. I stayed because the location was convenient. I figured they wanted me out because my boat took rack space but was only 20 feet and realized they charged by the foot. Then I thought they didn't like my boat because it's a vintage speedboat and not the typical upscale vessel they cater to. The reason became all too crystal clear the day I was forced to vacate when I was greeted by a departure letter in boat that eloquently stated, "BYE BYE JEWBAG!".

Horrible service. I will be updating with detail soon.

2016 Boater's Choice Award Winner as Voted by Members and Visitors of Marinas.com