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brokesailor

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Sandwich MarinaJun 01, 2020

They gave me the slip assignment I requested on the reservation.

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They reserved me a mooring they did nt have available. When I got there all the moorings were occupied. They directed me to a second area. All moorings there were taken. The launch came out and took me to a third area. All those were taken. They finally put me on a non transient visitor mooring. Management is unaware of the status of their own facilities.

Marina Response:
We are so sorry you did not have a positive experience with us. As I recall it was pea soup fog and could not see which transient moorings were open. This time of year we are launching boats like crazy, and use the guest moorings as temps for boats that are leaving, and also use our seasonal rental moorings that are not yet used as guest moorings, in the fog that was the easiest option. I wish you could have called and let us know how you felt and we would have sent a refund, if you would like to come back and visit again, we will hold a mooring at no charge! Ned
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South Jersey is a great marina. It’s expensive but worth it. The dockhand was super helpful, even thought me a thing or two. The guys at the desk are warm and friendly. The facilities are out of this world! Showers, laundry. Less than a 5 minute walk to Lucky Bones. Thoroughly enjoyed my one night stay.

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Safe Harbor CapriSep 19, 2019

Great marina! Awesome fuel dock, laundry and shower facilities were superb! Easy getting into town, water taxi will pick you up at fuel dock. Dock hand was very helpful.

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Always a pleasure to stay here while enjoying the town of Gloucester!

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The Harbour master was extremely helpful! But the boat traffic in the river creates big swells that could potentially cause boat damage. Make sure you have lots of fenders!

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I could not fill my water tanks from the water connection at the slip. Too far away. Upon arrival the kid army the fuel dock was super helpful until I was secured in my slip.

Marina Response:
Hi and thanks for the review! We take immense pride in the service we provide here and I apologize that we didn't accommodate for your water filling needs. Dock staff wear red shirts with staff written on the back so if we ever have the opportunity to host you again and there is something that you need please feel free to snag one of us and we will help as best as we can! Thanks again for your stay and fair winds!
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Awesome facility. Solid mooring. The launch rocks. Very friendly and helpful staff.

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I was charged twice for the second night.

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Safe Harbor MysticJul 12, 2019

Helpful dockhand at the fuel dock then helping us dock. After that they left us alone laundry facilities were great and comfortable. Head was clean, lots of water pressure.

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Everything is a far walk from the slip so wear your walking shoes unless you want to spend a lot of time waiting on a golf cart. I came here because I was told it was a freat place to coordinate maintenance. I was disappointed with maintenance contractor service.

Marina Response:
Good evening brokesailor, Thank you for sharing your experience with us. Please, write me at [email protected] so I can learn more about the contractor service and see what challenges did you encounter. We welcome feedback from our customers in an effort to always strive for excellence. Carlos
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