eaglesail

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I love the staff at Zahnisers as they provide consistent, reliable, and pleasant services. I am less enamored with Dockwa. It does not provide the proper human interface when things go wrong. We scheduled a recent Saturday arrival at Zanhisers. Powerful winds pushed us away from our destination. I sent an email to the dockmaster (who is not on the weekends) and luckily a staffer checked that mail and moved our reservation to Sunday. Saturday we had another boat issue that forced us home. Zahnisers insisted we cancel with Dockwa and therefore we received a minimal refund for our lost night of dockage. Computers do wonderful things but they can replace a kind voice helping with the understanding of an emergency situation. I will not favor marinas that have a policy of insisting only on Dockwa reservations. Unfortunately, this means that I will most probably choose another marina in Solomons for my visits

Marina Response:
Thank you for leaving us this review and for bringing your experience at the restaurant to our attention. We can certainly understand the frustration of waiting that long for food and will be working to ensure that this does not happen to our guests in the future. We are happy to hear that the dock staff was helpful and that you at least enjoyed the food. We also look forward to your next visit and our opportunity to give you an even better experience.
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