No staff available/no answer to repeated VHF/arrived before closing/phone not answered/left message/responded 1 hour after we docked with liveaboard assistance/I demand a rebate/avoid this marina/worst experience in 35 years
GREAT DOCKING HELP. ONE OF THE FEW MARINA IN THE LITTLE RIVER, SC TO TAKE IN TRANSIENTS. NICE FACILITY AND I'M SURE WHEN THE VIRUS DISAPPEARS THE PLACE WILL ROCK AGAIN!
A real disappointment. Docks are old and in poor repair Mem's bathouse:terrible walls covered with dried soap which shows they haven't been cleaned in a long time. Apparently the ventilation system doesn't work since there was a box fan set on high to circulate some air. Sinks were dirty In the future I'll stay at the family owned Port Royal Landing Marina Beaufort is a nice little town but it looks like Safe Harbor isn't putting in any improvements. The office staff didn't provide access codes but lots of advertisement literature. Overall, I want a refund. One small bright spot dock staff was polite and got us docked safely. Zero stars
Docks are shabby and should have been replaced years ago. Bathrooms are 1/2 mile from the slips
I love the staff at Zahnisers as they provide consistent, reliable, and pleasant services. I am less enamored with Dockwa. It does not provide the proper human interface when things go wrong. We scheduled a recent Saturday arrival at Zanhisers. Powerful winds pushed us away from our destination. I sent an email to the dockmaster (who is not on the weekends) and luckily a staffer checked that mail and moved our reservation to Sunday. Saturday we had another boat issue that forced us home. Zahnisers insisted we cancel with Dockwa and therefore we received a minimal refund for our lost night of dockage. Computers do wonderful things but they can replace a kind voice helping with the understanding of an emergency situation. I will not favor marinas that have a policy of insisting only on Dockwa reservations. Unfortunately, this means that I will most probably choose another marina in Solomons for my visits