gaalp84

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The instructions on Dockwa were great in terms of finding the mooring field and our assignment, with no need to call for assistance. The facilities, bathroom and showers, were very nice at the new harbor master building. The launch was easy friendly and quick. Two issues: first when we arrive to our mooring ball #7 there was a small power boat tied up. We called the harbor master office. They asked us to tie up to another ball and wait for the small boat to leave. We asked if we could just stay at ball # 8. They said no we would have to move. We stated that we would like to go ashore and not have to wait around. The harbor master said they would out shortly to remove the boat from ball # 7. As the harbor master arrived so did the owner of the small boat. There was conversation but the illegal tie up. But the squatters left the ball and we moved to our assigned # 7 ball. I wonder why we could have not stayed on #8 as no one stayed on that mooring during our overnight stay? We were inconvenienced for about 45 minutes. With no apologies or fines or payment charged to the squatters. Which brings me to my second issue: We stayed one night, Sunday night and left Monday morning. I received an email requesting $135 for staying on the mooring until Wednesday. Monday night we stayed in Onset harbor booking through Dockwa. And Tuesday night in Cutty Hunk. I have receipts for both stays. Wednesday morning we were sailing in Block Island sound. We should not be charged for the two additional nights. Ironically the wanted to charge me for days I was not there, but did not charge the squatter when the caught them? I realize the harbor master has a tough job with the size and number of moorings, but they should police the mooring field. I know they have boats and crew that they can check the mooring ball assignments. Three boats and about six crew members arrived to deal with the squatter. Plus records would show we had reservations for one night. They could verify we had left Monday morning by a boat ride or visual observation from their beautiful new office, which oversees the harbor and mooring field. We will consider staying there again, but next time we’ll radio the harbor master when we leave and record the time and name of the person on the radio. Overall we had a pleasant stay in Plymouth for the nineteenth hours were in town spending close to $300 on meals, attractions and gifts helping the local economy.

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First impressions was not good. We had to call on the radio three times before we got an answer. On the second time they asked us to switch to channel 72. We did and they did not answer at all. Then when asked about docking the instructions were not clear. The said after green can 23 turn to port and you’ll dock in front of the sport fishing boats. Being our first time their we had not idea where the sport fishing boat dock. When we call back again they stated the dock hands with red shirts would greet and assist. As we approached we did see the red shirts. The dockhands were very helpful in docking and hooking up shore power. They were helpfully in telling us were the bathrooms, showers and laundry was. Plus the way to us the key cards. The facilities were nice clean and up to date. The docks were nice. We used the laundry as we felt the machines were clean and secure. The welcome bag was a nice, but the context not much to speak of. Not like the gifts from the SH in Hull, the gave us a cup, kooze and a key chain. Being a real tourist town they could have supplied Mayflower information, similar to the Boston brochure Hull provided. Overall we were pleased with our visit. It was disappointing that we could say there on our return trip back. No space available But we will try to stay there again on future trips.

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The dock hands were friendly. When we called on the radio for dock assignments they were not real clear. We asked which side to prepare our fenders the reply was either. Not helpful as the comment was approach the dock where a person with a red shirt would assist us. The welcome bag was much better then SH Plymouth. The facilities were not in good condition, bathroom and showers although clean are run down. The hall way to the restroom seemed like a storage area. The water pressure on the dock and showers was low.

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The online instructions were perfect. We did not go ashore, only moored and left the mooring in the am. Beautiful sunset. Peaceful and quiet

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People/staff were friendly. Facilities were clean. Dinghy dock was full with weekend boat owners that park their dinghies during the week. We were there on Tuesday. Shore layout was confusing with no signage. You get up the to shore/dock and head directly into the restaurant. No signage as to where the marina office is located.

Marina Response:
Thank you for your review! Sorry for any confusion. Most visitors arrive for the first time at the fuel dock or via our launch service. We've never really considered signage at the dinghy dock, but we'll review that. That you for your suggestion as well!
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