leovalle

🎉 Reputation: 90
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We were docked for 3 days on early August, boat was hit twice by other boats attempting to dock, luckly we were on the boat, first one no damage, second one we rush to avoid the collision, were able to minimize the impact, but a dent was done in the gel coat. Marina needs to review the density of boats and have better docks, train the dock staff to be more proactive, suggest to benchmark with other Marinas

Marina Response:
I am so sorry to see about your experience. I have shared your feedback with our corporate team as well and we will take a closer look at procedures. Thank you for staying with us and we hope to see you again.
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Bathroom at the dock was closed, had to walk to the main club house and get a Code from a member, everything else was pretty good

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no staff present at all, dock and cast off with help of members on the dock, on the contrary of other locations that are COVID compliant and allow access to bathrooms/facilities , we had no access to anything beyond the dock!

Marina Response:
Hello, I am sorry that you felt this way about your stay at SHYC, especially after our communications before your arrival regarding the current situation of lack of dockhand staff and restrictions due to COVID, to which you replied; "Tricia, understand completely we will manage accordingly current rules, thank you for the heads up, looking forward to our visit." I hope that next year will bring better circumstances for all of our boaters and you will try staying with us again. Best wishes for a safe and healthy year ahead.- Tricia
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Attentive and helpful staff, outside moorings on bad weather/windy not recommended at all , harbormaster was very helpful in helping us inside the harbor during the bad weather.

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nice location and infrastructure, friendly and responsive staff

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beautiful location, well kept grounds/installations, great service!

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