sdratch2

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Beautiful chill location. Staff the same. Very helpful

Marina Response:
Thanks for a great review!! Hope to have you back here again :)
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Beautifully maintained. Great restaurant. Great dock hands

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Dockhands we’re skilled and very friendly. It was a relaxing overnight. Restaurant takeout failed somewhat. Steaks weren’t cooked like requested and pasta dish was quite short on portion. Don’t mind a hefty bill, but serve a legitimate portion.

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I must say that the marina, the stay was wonderful. As a transient, I enjoyed the nice people on my dock as well as the facility. HOWEVER, I do have a concern that I hope doesn't come back to haunt me or my engines. While making my slip reservations months earlier, and after confirming with dock hands the day before, I had asked to be placed in the NW corner of the marina. I also expressed the fact that I was told last year that the far I dock was too shallow to accommodate me. I reassured them both times that I was OK with anything in that area. Upon my arrival, the dock hands signaled me to approach the I dock broadside and waved me in. As I am approaching the dock they continue to wave me in past the dinghies tied up until I am in the mud. I felt my rudder and props digging in. Spoke with the dockmaster, Stephanie, and expressed my dissatisfaction. I usually never complain, but I do feel this was completely avoidable and have concerns for my boat. Someone dropped the ball. Whether it was an unskilled or poorly trained dockhand or someone else. Hope to hear from someone in charge or someone that has the authority to make sure this never happens again to myself or any boater. Expect that Safe Harbor will do the right thing.

Marina Response:
We want to thank you for choosing Essex Island and for bringing this incident to our attention. Our General Manager will be contacting you to talk more about your experience.
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