Very good marina with a friendly and efficient staff. I highly recommend…..
We have stayed as transients many times at Marina Jack. But this was the first visit tied to a mooring ball. We chose it instead of a dock slip since we would be there nearly two weeks. The mooring ball was $30 a day and a slip would have been $100 more. After we tied to the pendant, I was skeptical of the mooring line but Patrick and Bill came out in a marina boat to inspect it. They assured me it was fine. We had two lines through the pendant eye, each coming back to a bow cleat. It did hold strong through several days of high winds (25mph+) and waves. Being a 45’ powerboat at over 35,000#, we were the largest in the field at the time. Throughout our lengthy stay we had superb service from everybody at Marina Jack. The facility and location are outstanding and we plan to return on our next visit. While this mooring field is exposed to SW and West winds, I recommend it to all my fellow cruisers.
Outstanding facility and customer care !
While they were extremely busy and fully booked, they were very friendly and accommodating. An outstanding facility on The Cumberland River and natural stop for any Looper.
We stayed over a week to repair our props and wait out bad weather. We drove home to see family and Craig, the Dockmaster kept and eye on our boat for us. He provided outstanding customer service and was always available to help. The docks are floating and a short walk to all the downtown restaurants and bars. The marina is exposed to the southwest, so be careful in those winds. You will enjoy your stay.
First, all the positives.....the location is fantastic, if you want to be in the middle of all the action. Many tourists on fishing charters and dolphin sight seeing boats, excellent nearby restaurants and of course, the beach. They did answer my call on channel 16 right away and gave me my slip number. I noticed several of the older wooden docks had been replaced since my last visit. It is reasonably priced and convenient to book on Dockwa. Now the negatives....it is challenging to dock there. They are close to the Gulf, so the wind is almost constant and sometimes strong. The docks are at a 90 degree angle to these winds, so you take the full force on your starboard side as you back in. Furthermore, the fixed wood docks have very short finger piers. You must tie a stern line to their single cleat then hold the boat in the slip until your first mate can get a bow line on a forward piling. Of course it would be nice to have some help but nobody from the marina was at our slip to assist. The transients must help each other. When we went into the office to check-in, the guy was cold and unfriendly. He did a very poor job explaining the basics to us and we took the information sheet to figure things out. The WiFi did not work in the evening but it was functioning in the morning. This is a busy, open public marina so I was concerned about security. I was told they lock the gate at 10pm and there is a security guard at night. We were in bed by then, so I don't know if that happens but my impression is that security is lax. We did not visit the showers or restrooms. The fuel docks are next to the transient slips and there was a line of boats waiting for gas and diesel. This is potentially a five star marina, if the employees learned customer service and the City would invest in upgrading the docks and security.
Wonderful. We will return for a longer stay.
We like the Bluff dock. It is the most convenient to downtown, has the most pedestals and a security gate. Like all Chattanooga docks and marinas downtown, you are completely exposed to river traffic and wakes. But it is very worth it for a night or two. Jill does a great job.
There is no on site dockmaster or anybody else. There is a sign on the gate with telephone number. We called it and got a return message with the gate code, three hours later. We chose a slip, setup our power cord and two dock chairs. We left on our boat to watch the fireworks. When we returned at 10pm, another boat had taken our slip. I had to back in to a new slip in the dark and retrieve my power cord and chairs. Our original slip was occupied by a ski boat and the owners were gone. I left a note on their windshield. The floating docks are nice but the walk is a long, steep incline to get up to street level. There is an elevator but you need a key and there is nobody to ask for service. Like all downtown Chattanooga marinas, it is fully exposed to River traffic and plenty of wakes. There were several boats that parked overnight, probably without a reservation then left in the morning, nobody checks in.