Located on Chesapeake Bay's Eastern Shore at Knapps Narrows Inlet
Serving: Talbot County, Dorchester County, Queen Anne's County, Caroline County, St. Michaels, Easton, Oxford, Tilghman, Cambridge and Kent Island Areas
We have been cruising the Chesapeake Bay for over 30 years now which has included hundreds of marina stays. Though we mostly explore the lower part of the Bay, we managed to go north this past season which included a stay at the Tilghman Island Marina. What a pleasant stroke of luck! We did not have advance reservations but Captain Ron made room for us. His dockhand by the name of Bobby helped us with docking. Though we really didn't need the assistance, we found his attempt to help quite refreshing. The property was kept impeccably and all staff were extremely courteous and intent on making our stay enjoyable. We ended up staying for 3 days, relaxing by the small but quaint pool. There were lots of local restaurants for dining and the marina offers a variety of rental equipment which included jetskis and kayaks that were great for keeping my family entertained. Thanks Captain Ron and Wife Nancy for such a nice stay.
We have been going on large, extended family vacations for more than 10 years. Of all the equipment we've rented in that time (houses, cars, boats, etc.), we have never encountered someone like Ron and his wife. Not only are they disrespectful and combative, but their total lack of understanding of what customer service is all about is shocking. We rented a 14 person pontoon boat from Tilghman Island Marina, so I can't speak to what renting the smaller equipment is like. The boat was wonderful for the week we had it, so it's unfortunate thar our experience at the end was so distasteful. Once docked, he tried to over charge us for the amount of gas left in the tank of the boat, and then tried to charge us for a new propeller for the outboard. If we had harmed the boat, we would have paid without a problem, but the prop was very artificially damaged, and could have been machined back to perfect working condition. We agreed to pay the $260 for a new prop but asked that the old prop be given to us as proof that he did order a new propeller and not just spend $20 machining the old one back to working order. Ron agreed to this, but It's been 2 weeks and we still haven't received the propeller. Calls to Ron have been combative and unprofessional and now he is refusing to send out the propeller, saying that he doesn't need to bother with us because we aren't from the area and won't be back again. Interesting way to run a service related business.
Last season we stumbled upon this nice little marina by accident. Though they were almost filled with other transients, Captain Ron moved a few of his rental boats around in order to accommodate us. We made it worth his time though because we ended up staying 3 days enjoying the use of his kayaks, motor scooters, jetskis. Our kids have made it clear that this years boating will include another 3 or more days at this marina. The bathrooms are rather old but impecably clean, just like the rest of the property is kept. Everything is maintained in a pristine condition with well manicured areas and the staff were very pleasant and helpful. And the marina is surrounded by home who owners will greet you with open arms. What a nice family oriented place. We have recommended this marina to all of our boating friends. Thanks Ron & Nancy for such a wonderful stay and we'll see you this coming season. Captain Steve & Lorrain.