credfield

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Dockhand were very helpful. Could do enough to assist. Major improvement than a year or 2 ago.

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All was well except non functional wifi. Staff was helpful in docking. Could not repair WiFi. Great location for Norfolk.

Marina Response:
Thanks for staying with us at Waterside Marina. Sorry that you had issues with the Wi-Fi - we installed new antennas this spring and it has been working great - we have had some service issues with Cox Communications as they have been upgrading the downtown node. Hope to see you again in the future!
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Our stay was as superb as the Prime Rib we had for dinner. It was as superb as the customer service that Louis provides. Always a favorite stop

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It was a very good stay but fell apart upon departure. We were met and had assistance in docking. When it came time to depart (during regular business hours) no one was at the marina to assist. This caused some difficulty. Marinas should be staffed during published hours .

Marina Response:
Our apologize for the difficulty you had upon your departure. We do not have a full time dockmaster and rely upon phone communication to render assistance. Based on our conversation prior to your departure it was indicated we could be on site in twenty minutes to assist but, you indicated you could manage. We make every attempt to address our customers needs. We thank you for your stay and if you pass this way again we will be sure to address your needs. Safe travels, River House Marina.
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Great DockMaster. Helped immediately when the pedestal had a power issue.

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